[{"data":1,"prerenderedAt":3801},["ShallowReactive",2],{"en-blog/remote-company":3,"en-global-content":909,"en-article-global-content":2342,"en-blog-article-more-articles-dc6c2394-55ec-4612-aef1-8ca53ab072c7":2602,"en-blog-article-more-articles-208790483":3796},{"name":4,"created_at":5,"published_at":6,"updated_at":7,"id":8,"uuid":9,"content":10,"slug":897,"full_slug":898,"sort_by_date":42,"position":899,"tag_list":900,"is_startpage":27,"parent_id":901,"meta_data":42,"group_id":902,"first_published_at":903,"release_id":42,"lang":48,"path":42,"alternates":904,"default_full_slug":898,"translated_slugs":905},"How Spendesk became a remote company overnight","2022-10-24T16:42:36.136Z","2026-03-12T10:47:18.012Z","2026-03-12T10:47:35.490Z",208790483,"6821d641-905f-4270-bff8-10a54f80c8b0",{"_uid":11,"roles":12,"title":4,"author":13,"topics":58,"content":80,"noIndex":27,"category":791,"language":816,"component":804,"heroMedia":819,"sidebarCta":825,"publishedAt":826,"readingTime":827,"redirectUrl":24,"listingImage":828,"metaDescription":24,"componentsAfterTheArticle":829},"33a20084-0e55-4b93-9116-dc97924cd5dc",[],{"name":14,"created_at":15,"published_at":6,"updated_at":16,"id":17,"uuid":18,"content":19,"slug":40,"full_slug":41,"sort_by_date":42,"position":43,"tag_list":44,"is_startpage":27,"parent_id":45,"meta_data":42,"group_id":46,"first_published_at":47,"release_id":42,"lang":48,"path":42,"alternates":49,"default_full_slug":41,"translated_slugs":50,"_stopResolving":57},"Agnès Chauvigny","2022-10-24T16:39:25.808Z","2026-03-12T10:47:35.425Z",208787618,"08da1f39-05cf-473a-bda9-3f4b97d4afcd",{"_uid":20,"links":21,"picture":22,"lastName":28,"component":29,"firstName":30,"description":31},"0652431e-4bd5-4b3f-9390-dd5385e1a5f2",[],{"id":23,"alt":24,"name":24,"focus":24,"title":24,"filename":25,"copyright":24,"fieldtype":26,"is_external_url":27},6149879,"","https://a.storyblok.com/f/146026/433x433/76607f8391/agnes-spendesk.jpg","asset",false,"Chauvigny","author","Agnès",{"type":32,"content":33},"doc",[34],{"type":35,"content":36},"paragraph",[37],{"text":38,"type":39},"Agnès is Senior People Manager at Spendesk, where she keeps the team happy, healthy, and operating at full speed.","text","agnes-chauvigny","blog/author/agnes-chauvigny",null,-1040,[],176408854,"2733b1ec-c0a7-4cc5-b01f-e3ef15b8b594","2022-11-02T15:25:38.749Z","default",[],[51,53,55],{"path":41,"name":42,"lang":52,"published":42},"fr",{"path":41,"name":42,"lang":54,"published":42},"de",{"path":41,"name":42,"lang":56,"published":42},"es",true,[59],{"name":60,"created_at":61,"published_at":6,"updated_at":62,"id":63,"uuid":64,"content":65,"slug":68,"full_slug":69,"sort_by_date":42,"position":70,"tag_list":71,"is_startpage":27,"parent_id":72,"meta_data":42,"group_id":73,"first_published_at":74,"release_id":42,"lang":48,"path":42,"alternates":75,"default_full_slug":69,"translated_slugs":76,"_stopResolving":57},"Future of work","2022-10-19T17:58:00.502Z","2026-03-12T10:47:24.101Z",206171446,"dc6c2394-55ec-4612-aef1-8ca53ab072c7",{"_uid":66,"name":60,"component":67},"6a11bb23-b7c4-47eb-b4c8-09dd70838dde","tag","future-of-work","blog/topic/future-of-work",-500,[],176456153,"21f2ff82-846a-45b1-99c6-c5aed779020a","2022-11-02T15:24:40.756Z",[],[77,78,79],{"path":69,"name":42,"lang":52,"published":42},{"path":69,"name":42,"lang":54,"published":42},{"path":69,"name":42,"lang":56,"published":42},{"type":32,"content":81},[82,89,93,97,108,118,119,126,130,134,138,144,148,152,190,197,205,209,214,218,222,228,232,242,246,252,256,265,269,274,278,282,290,294,352,356,361,365,369,373,387,478,488,493,497,507,517,527,537,547,557,573,577,593,609,613,628,632,644,648,652,666,670,675,679,684,688,692,696,701,705,709,714,718,722,727,731,741,745,746,751],{"type":35,"content":83},[84],{"text":85,"type":39,"marks":86},"How does a smart modern scaleup respond to being locked out of its offices for the foreseeable future?",[87],{"type":88},"italic",{"type":35,"content":90},[91],{"text":92,"type":39},"Like companies all over the world in March 2020, we had to close our doors pretty suddenly. We had a small amount of warning and knew this might be coming, but it was still a shock.",{"type":35,"content":94},[95],{"text":96,"type":39},"We’d been in our beautiful, spacious Paris headquarters for just a few months. And now, most of our team were trapped in small city apartments, unable to see friends and colleagues in the flesh.",{"type":35,"content":98},[99,101,106],{"text":100,"type":39},"In this post, ",{"text":102,"type":39,"marks":103},"we’ll explore how we made this shift quickly and with relatively little pain",[104],{"type":105},"bold",{"text":107,"type":39},". We put this down to good preparation and powerful tools, as well as a fast response from Spendesk’s leadership team.",{"type":35,"content":109},[110,112,116],{"text":111,"type":39},"But more than anything, it reflects a company built by adaptable, flexible, and ",{"text":113,"type":39,"marks":114},"caring",[115],{"type":88},{"text":117,"type":39}," team members. It’s about culture.",{"type":35},{"type":120,"attrs":121,"content":123},"heading",{"level":122},2,[124],{"text":125,"type":39},"The transition: how we communicated this shift",{"type":35,"content":127},[128],{"text":129,"type":39},"The “shift” in this case was 100% remote work. Paris - where Spendesk HQ and 90% of our team are - went into full lockdown on Tuesday March 17. And offices in Berlin, London, and San Francisco weren’t far behind.",{"type":35,"content":131},[132],{"text":133,"type":39},"Thankfully, we took steps to prepare in advance. It was fairly obvious a lockdown was coming, and most of our team had chosen to be at home before the government mandated it.",{"type":35,"content":135},[136],{"text":137,"type":39},"Here’s what we did in anticipation.",{"type":120,"attrs":139,"content":141},{"level":140},3,[142],{"text":143,"type":39},"Leading up to lockdown",{"type":35,"content":145},[146],{"text":147,"type":39},"We’ve always had a remote-friendly culture. As long as their managers are happy, employees can work from anywhere - provided they can dial in for meetings and can work at regular speed.",{"type":35,"content":149},[150],{"text":151,"type":39},"In the weeks leading up to the full lockdown, we made tweaks to our remote policy:",{"type":153,"content":154},"bullet_list",[155,162,174,184],{"type":156,"content":157},"list_item",[158],{"type":35,"content":159},[160],{"text":161,"type":39},"If employees wanted to work remotely, they didn’t need permission from their manager.",{"type":156,"content":163},[164],{"type":35,"content":165},[166,168,172],{"text":167,"type":39},"All staff who could come to the office ",{"text":169,"type":39,"marks":170},"without using transport",[171],{"type":88},{"text":173,"type":39}," could continue to do so.",{"type":156,"content":175},[176],{"type":35,"content":177},[178,180],{"text":179,"type":39},"But if staff needed to take a bus, train, or shared car to get to the office, they could no longer be in the office. ",{"text":181,"type":39,"marks":182},"The virus was already spreading, and we were adamant that Spendesk should not encourage its spread.",[183],{"type":88},{"type":156,"content":185},[186],{"type":35,"content":187},[188],{"text":189,"type":39},"If staff wanted to leave the city to join family or loved ones, they should take the time they needed to do this. Managers would understand and support them.",{"type":35,"content":191},[192],{"type":193,"attrs":194},"image",{"alt":195,"src":196,"title":42,"copyright":42},"spendesk-remote-communication-3","https://get.spendesk.com/hubfs/spendesk-remote-communication-3.png",{"type":35,"content":198},[199,203],{"text":200,"type":39,"marks":201},"Most important",[202],{"type":105},{"text":204,"type":39},": employee health would come first. If anyone felt unwell, they were not welcome in the office. If anyone needed time to arrange their lives, they should take it.",{"type":35,"content":206},[207],{"text":208,"type":39},"We knew that a lockdown was coming, and everyone needed to do what they could to prepare.",{"type":120,"attrs":210,"content":211},{"level":140},[212],{"text":213,"type":39},"Step-by-step communication",{"type":35,"content":215},[216],{"text":217,"type":39},"You simply can’t handle a situation like this without clear, constant communication. Even if the global circumstances were still unfolding, we wanted every Spendesker to know - at all times - what the rules were for them.",{"type":35,"content":219},[220],{"text":221,"type":39},"For me as People Manager, it felt like I was constantly sending out company-wide messages. But feedback from the team was always positive - Spendeskers just wanted to know where they stood.",{"type":35,"content":223},[224],{"type":193,"attrs":225},{"alt":226,"src":227,"title":42,"copyright":42},"spendesk-remote-communication-1","https://get.spendesk.com/hubfs/spendesk-remote-communication-1.png",{"type":35,"content":229},[230],{"text":231,"type":39},"Key messages were broadcast through our Slack channels (as above), emails from the CEO Rod and also each team leader, and through “all hands” Zoom meetings.",{"type":35,"content":233},[234,236,240],{"text":235,"type":39},"When the day for full lockdown arrived in Paris, we were already 100% remote. Team members had been given the chance to collect things, and ",{"text":237,"type":39,"marks":238},"we’d already begun sending second screens and keyboards to people who needed them",[239],{"type":105},{"text":241,"type":39},".",{"type":35,"content":243},[244],{"text":245,"type":39},"We just needed to spell out the rules once more for anyone who’d missed the news:",{"type":35,"content":247},[248],{"type":193,"attrs":249},{"alt":250,"src":251,"title":42,"copyright":42},"spendesk-remote-communication-2","https://get.spendesk.com/hubfs/spendesk-remote-communication-2.png",{"type":35,"content":253},[254],{"text":255,"type":39},"It’s key during all this to be transparent and communicate clearly. People need to understand the seriousness of the situation and any risks they could face.",{"type":35,"content":257},[258,260,264],{"text":259,"type":39},"But equally, ",{"text":261,"type":39,"marks":262},"you don’t want to scare people",[263],{"type":105},{"text":241,"type":39},{"type":35,"content":266},[267],{"text":268,"type":39},"Throughout all of this, our managers did an excellent job of touching base with their far-flung teams, establishing new routines, and making sure that every single Spendesker felt valued and connected to the rest.",{"type":120,"attrs":270,"content":271},{"level":122},[272],{"text":273,"type":39},"The gameplan: keeping the business at full speed",{"type":35,"content":275},[276],{"text":277,"type":39},"It was also clear that this crisis would have some impact on business. One obvious example: we help traveling teams manage their spending, but pretty much every conference, trade show, and business meeting was now canceled.",{"type":35,"content":279},[280],{"text":281,"type":39},"Still, we had no idea how long this would last, and how deep the impact would be. So we needed to make a gameplan and consider the different likely scenarios.",{"type":35,"content":283},[284,288],{"text":285,"type":39,"marks":286},"Chief of Staff Guillaume Linet convened an emergency task force",[287],{"type":105},{"text":289,"type":39}," in the days leading up to lockdown. This included all the team leads, plus some Spendeskers with more strategic job descriptions.",{"type":35,"content":291},[292],{"text":293,"type":39},"Their goals included:",{"type":153,"content":295},[296,308,320,332,342],{"type":156,"content":297},[298],{"type":35,"content":299},[300,302,306],{"text":301,"type":39},"Creating ",{"text":303,"type":39,"marks":304},"new routines for team meetings and one-on-ones",[305],{"type":105},{"text":307,"type":39},", to keep regular contact with staff;",{"type":156,"content":309},[310],{"type":35,"content":311},[312,314,318],{"text":313,"type":39},"Identifying ",{"text":315,"type":39,"marks":316},"campaigns and projects that would need to be put on hold",[317],{"type":105},{"text":319,"type":39},", and the budget updates to be made as a result;",{"type":156,"content":321},[322],{"type":35,"content":323},[324,326,330],{"text":325,"type":39},"Projecting likely impacts on revenue - our CFO Fabien ",{"text":327,"type":39,"marks":328},"prepared several forecasts based on different outcomes",[329],{"type":105},{"text":331,"type":39},";",{"type":156,"content":333},[334],{"type":35,"content":335},[336,340],{"text":337,"type":39,"marks":338},"Re-prioritizing work",[339],{"type":105},{"text":341,"type":39}," we had in the pipeline;",{"type":156,"content":343},[344],{"type":35,"content":345},[346,350],{"text":347,"type":39,"marks":348},"Pinpointing features and services we already offer",[349],{"type":105},{"text":351,"type":39}," that we could make available to more customers, and guidelines to communicate these.",{"type":35,"content":353},[354],{"text":355,"type":39},"It was an intense few days for these team members, but their quick (and tireless) work helped us present a new gameplan almost immediately.",{"type":120,"attrs":357,"content":358},{"level":122},[359],{"text":360,"type":39},"Unexpected challenge: onboarding new staff",{"type":35,"content":362},[363],{"text":364,"type":39},"As I said above, we’re no strangers to remote work. So video calls, working online instead of in-person, and practicing clear communication were already familiar to most of the team.",{"type":35,"content":366},[367],{"text":368,"type":39},"But we did have one pickle that we hadn’t foreseen completely.",{"type":35,"content":370},[371],{"text":372,"type":39},"We formally went 100% remote on Monday March 16 - the same day that 10 new staff members were due to join the team.",{"type":35,"content":374},[375,377,385],{"text":376,"type":39},"This was a real shame, and every one of them has dealt with it admirably in the weeks since. Here’s how our classic ",{"text":378,"type":39,"marks":379},"employee onboarding plan",[380],{"type":381,"attrs":382},"link",{"href":383,"uuid":42,"anchor":42,"target":42,"linktype":384},"https://blog.spendesk.com/en/employee-onboarding-plan","url",{"text":386,"type":39}," had to adapt:",{"type":153,"content":388},[389,403,417,445,464],{"type":156,"content":390},[391,399],{"type":35,"content":392},[393,397],{"text":394,"type":39,"marks":395},"Welcome to your new workspace.",[396],{"type":105},{"text":398,"type":39}," Normally new employees arrive on a Monday morning to find their computer nicely laid out, with some Spendesk swag and a handwritten note from the CEO. And of course, surrounded by teammates.",{"type":35,"content":400},[401],{"text":402,"type":39},"This time, they received all of that at home. We delivered some ourselves, and sent a few packages by mail.",{"type":156,"content":404},[405,413],{"type":35,"content":406},[407,411],{"text":408,"type":39,"marks":409},"Introduce yourself to the company",[410],{"type":105},{"text":412,"type":39},". Our favorite tradition is to have every new hire introduce themselves to the whole team at our Monday morning kickoffs.",{"type":35,"content":414},[415],{"text":416,"type":39},"On this occasion, it had to be done through Zoom.",{"type":156,"content":418},[419,427],{"type":35,"content":420},[421,425],{"text":422,"type":39,"marks":423},"Meet your buddy",[424],{"type":105},{"text":426,"type":39},". New Spendeskers get their own buddy to show them the ropes, and guide them around our five floors in Paris. That’s not happening anymore.",{"type":35,"content":428},[429,431,443],{"text":430,"type":39},"But they still get introduced to their buddy, who instead gets to know them and introduces them to our virtual office: important Slack channels, ",{"text":432,"type":39,"marks":433},"Notion notes",[434],{"type":381,"attrs":435},{"href":436,"uuid":437,"anchor":42,"target":42,"linktype":438,"story":439},"notion-finance-templates","890275c7-03fc-4a0d-b95d-48b52fc48909","story",{"name":440,"id":441,"uuid":437,"slug":436,"url":442,"full_slug":442,"_stopResolving":57},"9 ready-to-use Notion finance templates",213425183,"blog/notion-finance-templates",{"text":444,"type":39},", and anything else important.",{"type":156,"content":446},[447],{"type":35,"content":448},[449,453,455,457,461,462],{"text":450,"type":39,"marks":451},"Pose for a photo",[452],{"type":105},{"text":454,"type":39},". We also love to get each new “class” to pose for a team photo. We couldn’t do this, obviously, but modern technology gave us the next best thing.",{"type":456},"hard_break",{"type":193,"attrs":458},{"alt":459,"src":460,"title":42,"copyright":42},"spendesk-onboarding-remote","https://get.spendesk.com/hubfs/spendesk-onboarding-remote.png",{"type":456},{"text":463,"type":39},"And this way, we got to meet all the new pets, too.",{"type":156,"content":465},[466,474],{"type":35,"content":467},[468,472],{"text":469,"type":39,"marks":470},"Organize your workshops",[471],{"type":105},{"text":473,"type":39},". New staff at Spendesk co-ordinate their own training workshops with team leaders and executives. The workshops are pre-prepared and follow a standard structure, but the new hires schedule them themselves.",{"type":35,"content":475},[476],{"text":477,"type":39},"And for these 10 it was no different. The workshops run smoothly online, and it was pretty straightforward to set them up, as always.",{"type":35,"content":479},[480,482,486],{"text":481,"type":39},"Overall, ",{"text":483,"type":39,"marks":484},"we’re very happy with the way that onboarding has gone for our 10 new team members",[485],{"type":105},{"text":487,"type":39},". It’s hard not having the chance to meet in person and shake their hands. But all things considered, they’ve attacked their first weeks with the enthusiasm and intelligence that we’d hoped they would.",{"type":120,"attrs":489,"content":490},{"level":122},[491],{"text":492,"type":39},"Tech stuff: the tools we put in place",{"type":35,"content":494},[495],{"text":496,"type":39},"One of the most important factors for remote work is good technology. We’re a SaaS company, and naturally we choose to use other SaaS tools to let us work quickly and easily from anyway.",{"type":35,"content":498},[499,501,505],{"text":500,"type":39},"That’s the way we’ve built Spendesk from the beginning. ",{"text":502,"type":39,"marks":503},"We always knew we’d have multiple office on different continents",[504],{"type":105},{"text":506,"type":39},". At the start, even if Spendesk was just 10 people in a small room in central Paris, they had to be able to work from anywhere.",{"type":35,"content":508},[509,511,515],{"text":510,"type":39},"We won’t go into every tool that every team uses. Just know that they all follow this principle. But on a company-wide level, these are ",{"text":512,"type":39,"marks":513},"the platforms we use constantly to keep us all connected",[514],{"type":105},{"text":516,"type":39}," and functioning at full speed.",{"type":35,"content":518},[519,525],{"text":520,"type":39,"marks":521},"Notion",[522],{"type":381,"attrs":523},{"href":524,"uuid":42,"anchor":42,"target":42,"linktype":384},"http://notion.so/",{"text":526,"type":39},": Knowledge bases and company wikis are no good if people can’t use them. All of our shared knowledge has always been online and accessible from anywhere by our teams.",{"type":35,"content":528},[529,531,535],{"text":530,"type":39},"Crucially, ",{"text":532,"type":39,"marks":533},"we’ve built a diligent culture of documenting our work as we go",[534],{"type":105},{"text":536,"type":39},". So we’re not suddenly scrambling to write down every process or key data point. They’re all there already.",{"type":35,"content":538},[539,545],{"text":540,"type":39,"marks":541},"Zoom",[542],{"type":381,"attrs":543},{"href":544,"uuid":42,"anchor":42,"target":42,"linktype":384},"http://zoom.us/",{"text":546,"type":39},": We already hold all important meetings on Zoom, even when most of the company is in the same room. The only difference is, now there are nearly 200 little faces on the screen, instead of a dozen or two.",{"type":35,"content":548},[549,551,555],{"text":550,"type":39},"One nice thing we’ve done during this period is ",{"text":552,"type":39,"marks":553},"create a rolling Zoom room open 24/7",[554],{"type":105},{"text":556,"type":39},". When team members need a break, they can enter that room and see who else is keen for a coffee, a beer, or to talk about the weather. It’s our own digital water cooler.",{"type":35,"content":558},[559,565,567,571],{"text":560,"type":39,"marks":561},"Slack",[562],{"type":381,"attrs":563},{"href":564,"uuid":42,"anchor":42,"target":42,"linktype":384},"http://slack.com/",{"text":566,"type":39},": Like virtually every tech company these days, we use Slack to communicate freely amongst ourselves, and have since the beginning. But we have set up ",{"text":568,"type":39,"marks":569},"a few unique channels that we didn’t feel the need for in previous days",[570],{"type":105},{"text":572,"type":39},": “Remote office” is now highly popular, as is our daily gif battle.",{"type":35,"content":574},[575],{"text":576,"type":39},"And Tom, our Knowledge Manager, has taken it upon himself to share a daily newsletter with the whole company:",{"type":35,"content":578},[579,585,587,591],{"text":580,"type":39,"marks":581},"Personio",[582],{"type":381,"attrs":583},{"href":584,"uuid":42,"anchor":42,"target":42,"linktype":384},"http://personio.com/",{"text":586,"type":39},": Since we have no in-person contact between team members, ",{"text":588,"type":39,"marks":589},"having cloud-based HR tools is hugely valuable",[590],{"type":105},{"text":592,"type":39},". Staff can easily input any leave they might want to take (unlikely at present), log sick days easily, and see whether their teammates are working as usual.",{"type":35,"content":594},[595,601,603,607],{"text":596,"type":39,"marks":597},"15Five",[598],{"type":381,"attrs":599},{"href":600,"uuid":42,"anchor":42,"target":42,"linktype":384},"https://www.15five.com/",{"text":602,"type":39},": This is our new performance management software. We’re passionate about 360-degree feedback, and 15Five lets us ",{"text":604,"type":39,"marks":605},"collect weekly feedback from employees to managers",[606],{"type":105},{"text":608,"type":39}," (and vice versa). 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