[{"data":1,"prerenderedAt":4169},["ShallowReactive",2],{"en-blog/company-spend-culture":3,"en-global-content":936,"en-article-global-content":2359,"en-blog-article-more-articles-f1ded6b1-7e22-4841-a982-4b97800ed612":2620,"en-blog-article-more-articles-208785684":4164},{"name":4,"created_at":5,"published_at":6,"updated_at":7,"id":8,"uuid":9,"content":10,"slug":924,"full_slug":925,"sort_by_date":53,"position":926,"tag_list":927,"is_startpage":30,"parent_id":928,"meta_data":53,"group_id":929,"first_published_at":930,"release_id":53,"lang":59,"path":53,"alternates":931,"default_full_slug":925,"translated_slugs":932},"What is your company’s spend culture?","2022-10-24T16:31:25.370Z","2026-03-12T10:47:43.505Z","2026-03-12T10:47:43.530Z",208785684,"9f9622da-0f14-4f44-8564-844ab8ae4d50",{"_uid":11,"roles":12,"title":4,"author":13,"topics":69,"content":91,"category":810,"language":835,"component":823,"heroMedia":838,"sidebarCta":846,"publishedAt":847,"readingTime":848,"redirectUrl":24,"listingImage":849,"metaDescription":855,"componentsAfterTheArticle":856},"220ad103-1f75-4938-abb9-63a89d8913ba",[],{"name":14,"created_at":15,"published_at":16,"updated_at":17,"id":18,"uuid":19,"content":20,"slug":51,"full_slug":52,"sort_by_date":53,"position":54,"tag_list":55,"is_startpage":30,"parent_id":56,"meta_data":53,"group_id":57,"first_published_at":58,"release_id":53,"lang":59,"path":53,"alternates":60,"default_full_slug":52,"translated_slugs":61,"_stopResolving":68},"Calum Bailey","2022-10-19T17:38:58.025Z","2026-03-12T10:47:18.012Z","2026-03-12T10:47:21.767Z",206165135,"f6282c81-0db4-4aea-8490-77065b42bbcf",{"_uid":21,"name":14,"links":22,"picture":37,"lastName":39,"component":40,"firstName":41,"description":42},"ecef8cc3-d3fe-44d2-843c-48943a5045d5",[23],{"tag":24,"_uid":25,"icon":26,"link":31,"type":24,"label":24,"style":35,"component":36,"onClickEvent":24,"openInANewTab":30,"horizontalFill":30},"","aff17261-3098-434a-8837-a8c0dd675799",{"id":27,"alt":24,"name":24,"focus":24,"title":24,"filename":28,"copyright":24,"fieldtype":29,"is_external_url":30},4129791,"https://a.storyblok.com/f/146026/x/315bd7d0c7/ic_linkedin.svg","asset",false,{"id":24,"url":32,"linktype":33,"fieldtype":34,"cached_url":32},"https://www.linkedin.com/in/calum-bailey-71aa2990/","url","multilink","primary","cta",{"alt":38,"name":24,"focus":24,"title":24,"filename":38,"copyright":24,"fieldtype":29,"is_external_url":30},"https://a.storyblok.com/f/146026/433x433/e21b8e40fb/callum-bailey.jpeg","Bailey","author","Calum",{"type":43,"content":44},"doc",[45],{"type":46,"content":47},"paragraph",[48],{"text":49,"type":50},"Callum Bailey is part of Spendesk's UK team, helping British and Irish business spend smarter.","text","callum-bailey","blog/author/callum-bailey",null,-690,[],176408854,"0a70b4d5-9417-4c23-a63a-ca51b7424b36","2022-11-02T15:25:50.487Z","default",[],[62,64,66],{"path":52,"name":53,"lang":63,"published":53},"fr",{"path":52,"name":53,"lang":65,"published":53},"de",{"path":52,"name":53,"lang":67,"published":53},"es",true,[70],{"name":71,"created_at":72,"published_at":16,"updated_at":73,"id":74,"uuid":75,"content":76,"slug":79,"full_slug":80,"sort_by_date":53,"position":81,"tag_list":82,"is_startpage":30,"parent_id":83,"meta_data":53,"group_id":84,"first_published_at":85,"release_id":53,"lang":59,"path":53,"alternates":86,"default_full_slug":80,"translated_slugs":87,"_stopResolving":68},"Spend management","2022-10-19T17:57:54.407Z","2026-03-12T10:47:23.262Z",206171419,"f1ded6b1-7e22-4841-a982-4b97800ed612",{"_uid":77,"name":71,"component":78},"fba530b2-81a3-4b87-986d-708d05055369","tag","spend-management","blog/topic/spend-management",-230,[],176456153,"485045be-15bb-4bad-be38-3403f2a4f645","2022-11-02T15:24:49.793Z",[],[88,89,90],{"path":80,"name":53,"lang":63,"published":53},{"path":80,"name":53,"lang":65,"published":53},{"path":80,"name":53,"lang":67,"published":53},{"type":43,"content":92},[93,104,108,112,123,127,137,138,147,154,158,162,166,209,213,228,232,237,241,270,287,297,301,306,314,318,322,328,332,394,400,410,419,424,433,471,475,505,509,514,524,556,560,584,594,598,603,622,654,658,667,671,695,703,708,712,717,734,738,748,752,757,761],{"type":46,"content":94},[95,97,102],{"text":96,"type":50},"Every business has its own spend culture. From day one, ",{"text":98,"type":50,"marks":99},"your processes and philosophies around expenses and payments build habits within the team",[100],{"type":101},"bold",{"text":103,"type":50},".",{"type":46,"content":105},[106],{"text":107,"type":50},"Whether you’ve heard the term before or not, your spend culture is important. As we’ll see, it impacts your entire team to varying degrees.",{"type":46,"content":109},[110],{"text":111,"type":50},"For the average non-finance employee, it dictates how and when they spend at work. For finance teams, it concerns the level of control they have over spending, and whether they act as trusted business partners or simply police.",{"type":46,"content":113},[114,116,121],{"text":115,"type":50},"As a company overall, the culture you ",{"text":117,"type":50,"marks":118},"want",[119],{"type":120},"italic",{"text":122,"type":50}," to have will influence how you build your policies and processes, and will either give freedom and autonomy or create an administrative burden for everyone.",{"type":46,"content":124},[125],{"text":126,"type":50},"But we’re getting ahead of ourselves. All will be revealed.",{"type":46,"content":128},[129,131,135],{"text":130,"type":50},"To begin, you probably have a more fundamental question: what ",{"text":132,"type":50,"marks":133},"is",[134],{"type":120},{"text":136,"type":50}," spend culture, anyway?",{"type":46},{"type":139,"attrs":140},"blok",{"id":141,"body":142},"2d15be13-d179-45c1-878f-afa23ba65db6",[143],{"_uid":144,"html":145,"component":146},"i-10b8c138-a2f1-41ee-9fd7-15bb2ff62db5","\u003C!--HubSpot Call-to-Action Code -->\u003Cspan class=\"hs-cta-wrapper\" id=\"hs-cta-wrapper-df653d66-bc36-4954-a18b-1ce09cac506d\">\u003Cspan class=\"hs-cta-node hs-cta-df653d66-bc36-4954-a18b-1ce09cac506d\" id=\"hs-cta-df653d66-bc36-4954-a18b-1ce09cac506d\">\u003C!--[if lte IE 8]>\u003Cdiv id=\"hs-cta-ie-element\">\u003C/div>\u003C![endif]-->\u003Ca href=\"https://cta-redirect.hubspot.com/cta/redirect/2694209/df653d66-bc36-4954-a18b-1ce09cac506d\" target=\"_blank\" rel=\"noopener\">\u003Cimg class=\"hs-cta-img\" id=\"hs-cta-img-df653d66-bc36-4954-a18b-1ce09cac506d\" style=\"border-width:0px;\" src=\"https://no-cache.hubspot.com/cta/default/2694209/df653d66-bc36-4954-a18b-1ce09cac506d.png\"  alt=\"New call-to-action\"/>\u003C/a>\u003C/span>\u003Cscript charset=\"utf-8\" src=\"https://js.hscta.net/cta/current.js\">\u003C/script>\u003Cscript type=\"text/javascript\"> hbspt.cta.load(2694209, 'df653d66-bc36-4954-a18b-1ce09cac506d', {\"useNewLoader\":\"true\",\"region\":\"na1\"}); \u003C/script>\u003C/span>\u003C!-- end HubSpot Call-to-Action Code -->","embed",{"type":148,"attrs":149,"content":151},"heading",{"level":150},2,[152],{"text":153,"type":50},"What is spend culture?",{"type":46,"content":155},[156],{"text":157,"type":50},"A company’s spend culture is an evaluation of the processes and policies that governs its operational spending. Are these formalised, easy to understand, and do people actually follow them?",{"type":46,"content":159},[160],{"text":161,"type":50},"It’s also a measure of how team members value company money, and whether they feel comfortable spending in the appropriate situations.",{"type":46,"content":163},[164],{"text":165,"type":50},"Spend culture is an amalgamation of several key factors:",{"type":167,"content":168},"bullet_list",[169,191,197,203],{"type":170,"content":171},"list_item",[172],{"type":46,"content":173},[174,176],{"text":175,"type":50},"Your company’s formal spending or ",{"text":177,"type":50,"marks":178},"expense policy",[179],{"type":180,"attrs":181},"link",{"href":182,"uuid":183,"anchor":53,"target":184,"linktype":185,"story":186},"/landing/expense-policy-template","e5fa083d-ab00-4be7-a259-85b50373c7e9","_self","story",{"name":187,"id":188,"uuid":183,"slug":189,"url":190,"full_slug":190,"_stopResolving":68},"Expense Policy Template",524358100,"expense-policy-template","landing/expense-policy-template",{"type":170,"content":192},[193],{"type":46,"content":194},[195],{"text":196,"type":50},"Team budgets (and how these are defined)",{"type":170,"content":198},[199],{"type":46,"content":200},[201],{"text":202,"type":50},"Employee attitudes towards company money",{"type":170,"content":204},[205],{"type":46,"content":206},[207],{"text":208,"type":50},"The accessibility of funds (when necessary)",{"type":46,"content":210},[211],{"text":212,"type":50},"Spend culture can be measured on a spectrum from unhealthy to healthy - we’ll explore this below. But you might also classify it using keywords like “restrictive,” “trusting,” “transparent,” “messy,” or “patchwork.”",{"type":46,"content":214},[215,217,221,223,227],{"text":216,"type":50},"It’s equally possible that your spend culture isn’t defined at all. If you have no expense policy in place, no expectations set, and it’s never discussed, your spend culture is ",{"text":218,"type":50,"marks":219},"TBD",[220],{"type":120},{"text":222,"type":50},". And sadly, TBD is almost always ",{"text":224,"type":50,"marks":225},"unhealthy",[226],{"type":120},{"text":103,"type":50},{"type":46,"content":229},[230],{"text":231,"type":50},"We’ll set out the key ways to evaluate your own spend culture shortly. But first, why should you care about any of this?",{"type":148,"attrs":233,"content":234},{"level":150},[235],{"text":236,"type":50},"Why is spend culture important?",{"type":46,"content":238},[239],{"text":240,"type":50},"Company spending has a direct impact on more than simply cash leaving the business. Of course, this is hugely important, and your management, investors, and the tax authorities all want to know that you’re on top of it.",{"type":46,"content":242},[243,245,249,251,262,264,268],{"text":244,"type":50},"But ",{"text":246,"type":50,"marks":247},"bad company spending also hurts morale",[248],{"type":101},{"text":250,"type":50},". For the finance team, poor internal processes ",{"text":252,"type":50,"marks":253},"make monthly closing a nightmare",[254],{"type":180,"attrs":255},{"href":256,"uuid":257,"anchor":53,"target":53,"linktype":185,"story":258},"financial-close-process","2588d18c-c4af-45b4-8e59-dafb0e849785",{"name":259,"id":260,"uuid":257,"slug":256,"url":261,"full_slug":261,"_stopResolving":68},"Financial close process: why it's broken and how to fix it",208784223,"blog/financial-close-process",{"text":263,"type":50},". They spend days on tasks that should only take minutes. And these aren’t ",{"text":265,"type":50,"marks":266},"fun",[267],{"type":120},{"text":269,"type":50}," tasks, either.",{"type":46,"content":271},[272,274,285],{"text":273,"type":50},"Employees also hate ",{"text":275,"type":50,"marks":276},"filing expense reports",[277],{"type":180,"attrs":278},{"href":279,"uuid":280,"anchor":53,"target":53,"linktype":185,"story":281},"employee-expense-reports","fed13de1-910a-4998-83ed-ed339cf860d2",{"name":282,"id":283,"uuid":280,"slug":279,"url":284,"full_slug":284,"_stopResolving":68},"Employee expense reports: how to fix this broken system",208735204,"blog/employee-expense-reports",{"text":286,"type":50}," - a fact that everyone seems to simply ignore. And the more you rely on this outdated process, the worse your spend culture likely is.",{"type":46,"content":288},[289,291,295],{"text":290,"type":50},"Overall, ",{"text":292,"type":50,"marks":293},"bad internal processes tend to lead to struggling companies",[294],{"type":101},{"text":296,"type":50},". And while some of these processes take a huge effort to overcome, dodgy spending isn’t one of them.",{"type":46,"content":298},[299],{"text":300,"type":50},"A healthy culture is completely achievable, once you know what your situation is.",{"type":148,"attrs":302,"content":303},{"level":150},[304],{"text":305,"type":50},"Is your spend culture healthy?",{"type":46,"content":307},[308],{"type":309,"attrs":310},"image",{"id":53,"alt":311,"src":312,"title":53,"source":53,"copyright":53,"meta_data":313},"healthy-spend-culture","https://get.spendesk.com/hubfs/healthy-spend-culture.jpg",{},{"type":46,"content":315},[316],{"text":317,"type":50},"Defining culture is really only helpful if you can put it in context of your own company. Is your spending in good shape? Can you even tell?",{"type":46,"content":319},[320],{"text":321,"type":50},"To help you make an evaluation, we’ve broken down spend culture into four “levels.” These are in order from least-to-most healthy.",{"type":148,"attrs":323,"content":325},{"level":324},3,[326],{"text":327,"type":50},"Level 1: Basically non-existent",{"type":46,"content":329},[330],{"text":331,"type":50},"The lowest level of spend culture usually applies to companies who’ve given spend management no thought at all. This is common in young and fast-growing startups, and some family-run businesses.",{"type":167,"content":333},[334,340,358,364,370,376,382,388],{"type":170,"content":335},[336],{"type":46,"content":337},[338],{"text":339,"type":50},"The finance team is new and simply fills a support function",{"type":170,"content":341},[342],{"type":46,"content":343},[344,346],{"text":345,"type":50},"Most operational spend is “out of pocket” using ",{"text":347,"type":50,"marks":348},"expense reports",[349],{"type":180,"attrs":350},{"href":351,"uuid":352,"anchor":53,"target":353,"linktype":185,"story":354},"expense-report-process","9b42b8b7-e924-4563-b9fb-c2a622c1dfa6","_blank",{"name":355,"id":356,"uuid":352,"slug":351,"url":357,"full_slug":357,"_stopResolving":68},"17 ways the expense report process hurts your business",208785651,"blog/expense-report-process",{"type":170,"content":359},[360],{"type":46,"content":361},[362],{"text":363,"type":50},"There’s limited control and visibility over spend - finance teams rely on physical receipts and monthly credit card statements",{"type":170,"content":365},[366],{"type":46,"content":367},[368],{"text":369,"type":50},"There’s no approval flow for payments",{"type":170,"content":371},[372],{"type":46,"content":373},[374],{"text":375,"type":50},"A very limited number of company cards are shared between employees",{"type":170,"content":377},[378],{"type":46,"content":379},[380],{"text":381,"type":50},"The spending policy is basic or doesn’t exist",{"type":170,"content":383},[384],{"type":46,"content":385},[386],{"text":387,"type":50},"Excel is the only real tool in place",{"type":170,"content":389},[390],{"type":46,"content":391},[392],{"text":393,"type":50},"Expense reports are filed through long, un-trackable email chains",{"type":148,"attrs":395,"content":397},{"level":396},4,[398],{"text":399,"type":50},"Discussion",{"type":46,"content":401},[402,404,408],{"text":403,"type":50},"If this is you, ",{"text":405,"type":50,"marks":406},"is it time to panic",[407],{"type":101},{"text":409,"type":50},"? Honestly, it depends on your company priorities at this point. If the business is brand new and costs are relatively low, you have other things to worry about.",{"type":46,"content":411},[412,414,418],{"text":413,"type":50},"But if you’ve been around for a few years, have regular customers and revenue, and still haven’t even thought about your expense policy, ",{"text":415,"type":50,"marks":416},"that’s a problem",[417],{"type":120},{"text":103,"type":50},{"type":148,"attrs":420,"content":421},{"level":324},[422],{"text":423,"type":50},"Level 2: Still struggling",{"type":46,"content":425},[426,428,432],{"text":427,"type":50},"In this case, thought has been given to company spending, but ",{"text":429,"type":50,"marks":430},"usually from a “control and restrict” point of view",[431],{"type":101},{"text":103,"type":50},{"type":167,"content":434},[435,441,447,453,459,465],{"type":170,"content":436},[437],{"type":46,"content":438},[439],{"text":440,"type":50},"Basic spending policy in place and bottle necked approval flows - for example, expenses must always be approved by the same trusted senior manager",{"type":170,"content":442},[443],{"type":46,"content":444},[445],{"text":446,"type":50},"High level of control thanks to stringent policies",{"type":170,"content":448},[449],{"type":46,"content":450},[451],{"text":452,"type":50},"Limited team autonomy creating lots of friction",{"type":170,"content":454},[455],{"type":46,"content":456},[457],{"text":458,"type":50},"Significant time spent by finance and operational teams on expenses",{"type":170,"content":460},[461],{"type":46,"content":462},[463],{"text":464,"type":50},"Using Excel and basic expense tracking tools",{"type":170,"content":466},[467],{"type":46,"content":468},[469],{"text":470,"type":50},"Still mostly manual",{"type":148,"attrs":472,"content":473},{"level":396},[474],{"text":399,"type":50},{"type":46,"content":476},[477,479,483,485,489,491,503],{"text":478,"type":50},"“Control and restrict” is ",{"text":480,"type":50,"marks":481},"one",[482],{"type":120},{"text":484,"type":50}," way to manage spend, but ",{"text":486,"type":50,"marks":487},"we would consider this merely the minimum",[488],{"type":101},{"text":490,"type":50},". Yes, ",{"text":492,"type":50,"marks":493},"financial controllers",[494],{"type":180,"attrs":495},{"href":496,"uuid":497,"anchor":53,"target":184,"linktype":185,"story":498},"/blog/what-is-a-financial-controller","df3f9dd9-0aba-42ea-8db3-1178e81d7f3f",{"name":499,"id":500,"uuid":497,"slug":501,"url":502,"full_slug":502,"_stopResolving":68},"What is a financial controller? The role & keys to effectiveness",208785686,"what-is-a-financial-controller","blog/what-is-a-financial-controller",{"text":504,"type":50}," need to ensure that employees only spend when necessary and approved. So if you know how much money is going out, and you prevent spending on anything inappropriate, that’s a win.",{"type":46,"content":506},[507],{"text":508,"type":50},"But there’s so much more to spend than this.",{"type":148,"attrs":510,"content":511},{"level":324},[512],{"text":513,"type":50},"Level 3: Good but not great",{"type":46,"content":515},[516,518,522],{"text":517,"type":50},"Here, businesses have put ",{"text":519,"type":50,"marks":520},"clear processes in place and take spending seriously",[521],{"type":101},{"text":523,"type":50},". But there are still areas to optimise or streamline, and spend management overall can be disjointed.",{"type":167,"content":525},[526,532,538,544,550],{"type":170,"content":527},[528],{"type":46,"content":529},[530],{"text":531,"type":50},"Corporate credit cards are widely used",{"type":170,"content":533},[534],{"type":46,"content":535},[536],{"text":537,"type":50},"Spending policy is more flexible, but there are lots of payments that still fall outside it",{"type":170,"content":539},[540],{"type":46,"content":541},[542],{"text":543,"type":50},"Tools and technology give visibility, but these are fragmented and hard to manage",{"type":170,"content":545},[546],{"type":46,"content":547},[548],{"text":549,"type":50},"Lots of time spent aggregating data and reconciling payments",{"type":170,"content":551},[552],{"type":46,"content":553},[554],{"text":555,"type":50},"Finance teams lack full visibility and control of operational spending",{"type":148,"attrs":557,"content":558},{"level":396},[559],{"text":399,"type":50},{"type":46,"content":561},[562,564,568,570,582],{"text":563,"type":50},"The biggest issue here is what happens ",{"text":565,"type":50,"marks":566},"after",[567],{"type":120},{"text":569,"type":50}," spending - all that admin. This is the situation for lots of companies which probably feel they have a great culture in place. You have a nice big finance team, so what does it matter if they spend days ",{"text":571,"type":50,"marks":572},"reconciling payments",[573],{"type":180,"attrs":574},{"href":575,"uuid":576,"anchor":53,"target":184,"linktype":185,"story":577},"/blog/reconcile-card-payments","5f4cd82b-cd29-4baf-bd04-d885f7137d6c",{"name":578,"id":579,"uuid":576,"slug":580,"url":581,"full_slug":581,"_stopResolving":68},"How to reconcile credit card payments 10x faster",208803024,"reconcile-card-payments","blog/reconcile-card-payments",{"text":583,"type":50},"?",{"type":46,"content":585},[586,588,592],{"text":587,"type":50},"The big issue with this is that ",{"text":589,"type":50,"marks":590},"it’s simply unnecessary to spend major time on reconciliation",[591],{"type":101},{"text":593,"type":50},". We have wonderful tools that’ll automate most of this for them, leaving time for more important, value-adding work.",{"type":46,"content":595},[596],{"text":597,"type":50},"And besides, the fact that reconciliation takes a long time makes it pretty clear that the culture isn’t as healthy as you’d hope.",{"type":148,"attrs":599,"content":600},{"level":324},[601],{"text":602,"type":50},"Level 4: Healthy spend culture",{"type":46,"content":604},[605,607,611,616,620],{"text":606,"type":50},"A healthy spend culture is one ",{"text":608,"type":50,"marks":609},"where teams don’t have to worry about the ",[610],{"type":101},{"text":612,"type":50,"marks":613},"mechanics",[614,615],{"type":101},{"type":120},{"text":617,"type":50,"marks":618}," of spending",[619],{"type":101},{"text":621,"type":50},", and can focus on providing value to the business.",{"type":167,"content":623},[624,630,636,642,648],{"type":170,"content":625},[626],{"type":46,"content":627},[628],{"text":629,"type":50},"Full visibility over all operational spending in real time",{"type":170,"content":631},[632],{"type":46,"content":633},[634],{"text":635,"type":50},"Finance team is in control, while employees have autonomy",{"type":170,"content":637},[638],{"type":46,"content":639},[640],{"text":641,"type":50},"All teams can manage their budgets based on live data",{"type":170,"content":643},[644],{"type":46,"content":645},[646],{"text":647,"type":50},"The CFO and finance team are strategic partners to executive leadership",{"type":170,"content":649},[650],{"type":46,"content":651},[652],{"text":653,"type":50},"High level of automation, with most manual data entry eliminated altogether",{"type":148,"attrs":655,"content":656},{"level":396},[657],{"text":399,"type":50},{"type":46,"content":659},[660,662,666],{"text":661,"type":50},"This may seem optimistic or even unrealistic to most businesses. But in fact, ",{"text":663,"type":50,"marks":664},"a small amount of modern technology can change your spend culture virtually overnight",[665],{"type":101},{"text":103,"type":50},{"type":46,"content":668},[669],{"text":670,"type":50},"This requires two key elements: the first is easy (and safe) access to company funds for spenders. When payments come through clear company channels (and not out of pocket), there are fewer surprises and everything is simple to manage.",{"type":46,"content":672},[673,675,687,689,693],{"text":674,"type":50},"The second element is ",{"text":676,"type":50,"marks":677},"automation",[678],{"type":180,"attrs":679},{"href":680,"uuid":681,"anchor":53,"target":184,"linktype":185,"story":682},"/platform/accounting-automation","3299ad8c-d6b6-4293-a690-4003b9c06318",{"name":683,"id":684,"uuid":681,"slug":685,"url":686,"full_slug":686,"_stopResolving":68},"Accounting automation",126272847,"accounting-automation","platform/accounting-automation",{"text":688,"type":50},", of course. 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